CVS apologizes for pharmacist who refused to fill transgender woman's prescription

CVS apologizes for pharmacist who refused to fill transgender woman's prescription

CVS apologizes for pharmacist who refused to fill transgender woman's prescription

A transgender woman in Arizona has hit national pharmacy chain CVS with a complaint after she says her pharmacist refused to fill her hormone prescription this spring.

"I left my doctor's office elated", she wrote in the blog post.

Hall said she called the CVS customer service line twice. In an article posted to ACLU's website Thursday, Hall wrote about how she was at the point where she would soon start seeing her body reflect her gender identity.

Hilde Hall said she filed an administrative complaint Thursday with the Arizona State Board of Pharmacy because she was discriminated against for being transgender, according to a statement from the American Civil Liberties Union (ACLU).

But when she gave her prescription to the pharmacist, he denied her the medication without giving a reason, she wrote.

Hall wrote that she was on the verge of tears while this pharmacist continually questioned her about the prescription.

"He did not give me a clear reason for the refusal", Hall wrote, "embarrassed and distressed, I almost started crying in the middle of the store", she continued. The state law does not mention hormone therapy prescriptions.

CVS says it has a history of supporting LGBTQ rights, helping to develop a guide for pharmacy care for gay, lesbian and transgender customers.

The pharmacist refused to give her back the written prescription, she said, forcing her doctor to call it in to another pharmacy.

Hall said she contacted CVS' corporate office many times to complain about the incident but said nothing was done.

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The employee's conduct "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said.

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The pharmacist reportedly also rejected her doctor's requests to transfer the prescription to another location. The pharmacist said it was against his personal beliefs.

Hall proceeded to ask for her prescription back in order to fill it at a different pharmacy but the pharmacist refused to hand it over.

The accused pharmacist is no longer employed by CVS, according to DeAngelis.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring".

"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, " it read. However, pharmacists are required under state law to inform the company "in advance about any religious convictions". "But many other transgender people are not as fortunate as I am".

Walgreens pharmacists are allowed under a company policy to walk away from filling a prescription if they have a moral objection, the company said in a June statement.

DeAngelo added they were making arrangements Friday to speak with Hall.

Companies often have individual policies to ensure customers are still served respectfully and efficiently.

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